Crisis Duty Services

What is crisis duty?

Crisis duty is a service provided by municipality to its residents through the Hyvinkää Crisis Center. In Hyvinkää, Nurmijärvi and Tuusula crisis workers are on duty mon-thu 08-24, and on weekends around the clock. In Riihimäki, Loppi and Hausjärvi between 9-19 every day.

Crisis Duty Workers

Crisis duty workers are social and health sector professionals, who have received specific training for dealing with crises. Workers also take part in additional training every year. Crisis workers are under professional confidentiality.

You can contact crisis duty workers through authorities like the police, Emergency Response Center, hospital emergency duty, social emergency duty or the municipal social work.

Services

Mental First Aid

Crisis duty offers mental first aid for those who have experienced a traumatic event. This can be the death of a significant other, suicide attempt, accident, fire, robbery, rape or a 'close call' situation.

Mental first aid can be received as soon as during the first hours after the event. Crisis workers come to help the client at the scene of the event or at client’s home. The meeting can also be arranged in the crisis center or at a hospital's reception.

Crisis Discussion (Debriefing)

From two to four days after the crisis a debriefing can be organized for the family, group or community that has been affected by a traumatic event. Professionally guided debriefing can help clients express thoughts and feelings related to the event. Debriefing can help relatives support each other in difficult situations. Crisis workers also tell clients about ways of helping themselves in that specific situation.

Whole family is heeded in crisis work. Special effort is made to make sure that the children and adolescents of the family are also treated. Discussing what has happened in a concrete and open manner, and paying attention to the child's age group is important. After the debriefing, crisis workers decide if there is a need for further support.